Your Booking

 

BOOKING CONDITIONS

These booking conditions set out the responsibilities of am Golf Holidays, a trading division of Greystone Travel Limited, to you and your obligations to us. Any booking made by you will be subject to these booking conditions. For all bookings the contract between us will come into existence once we have received your deposit and have issued our Confirmation Invoice. Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the English courts.

 

MAKING A BOOKING & PAYMENTS:
1/ When you contact us either by phone of email we will confirm a price to you either verbally or in writing via email.
2/ When you make a booking with us for a European holiday, including Turkey, you will be required to pay a non-refundable deposit of £50 per person, or £35 per person for groups of 8 and more, for all bookings made 8 weeks or more in advance of your departure date. In some cases an additional amount might be required to secure your holiday arrangements and we will make you aware of this at the time of booking. For bookings made within 8 weeks of departure the full amount will be due.
3/ Your holidays arrangements are subject to availability at the time of booking. At the point of confirming your booking we will endeavour to confirm all elements of your booking, however, occasionally we may not be able to confirm all elements of your booking, such as some of your golf itinerary, and therefore these elements will be shown as a request on the Confirmation Invoice that we send you. As soon as any requested elements of your booking have been confirmed to us, we will confirm this to you in writing.
4/ The person making the booking is responsible to us for all payments and must be at least 18 years old when making the booking.
5/ The full balance of the holidays is due 8 weeks in advance of your departure date. This can be paid by either cheque, made payable to AM Golf Holidays, or by credit card or debit card. Balance payments made by credit card will be subject to a 2% transaction charge. Payments by cheque can not be accepted within 6 weeks of your departure date. If the full balance has not be paid 8 weeks prior to your departure, we reserve the right to treat your booking as cancelled by you, in which case your deposit will be forfeited and you must pay the cancellation charges as shown below.
6/ It is a condition of our acceptance of your booking that you arrange adequate travel insurance. If you fail to take out travel insurance, or your insurance is not adequate we will not be liable for any loss that you could incur.


GOLF ARRANGEMENTS:
At the time of booking you will be asked for your requested golf itinerary. We will endeavour to get every element of your golf itinerary confirmed before we confirm your booking. However, on some occasions it may be appropriate for us to confirm your booking and take payment from you with some, or all, elements of the golf itinerary not being confirmed. This will be made clear to you at the time of booking and the golf elements will be shown on your itinerary as “requested” - we will only take payment from you with your consent.
*Once the golf itinerary is confirmed it will be shown on your Confirmation Invoice with the starting time and day of play.
*Once your golf is confirmed we reserve the right to charge you an amendment fee of £30 if you want to make a change.
*Occasionally golf clubs have to make changes to confirmed starting times, such changes will not be considered to be a ‘Major’ change. We will always endeavour to assist you in finding a suitable alternative time or course.
*Golf clubs reserve the right to make all matches up to 4 Balls.
*It is the responsibility of each golfer to make sure that they comply with the Golf Clubs handicap restrictions and club rules.
*When bad weather prevents play and the golf course is officially closed, we will only be able to refund your green fee if the golf club is prepared to issue a refund and confirm this to us in writing. Some golf courses do not give refunds even if the golf course is closed, it is therefore recommended that you consider purchasing holiday insurance that covers you for this eventuality.
*Whenever reasonably possible we will make you aware of any maintenance work that the golf club have advised us of. We can not be held responsible for the playing conditions.


CHANGES MADE BY YOU:
If you wish to make a change to a booking you must notify us in writing. We will do our utmost to make the change for you. All changes to a booking will incur an administration fee of £30 per person per change, plus whatever additional charges are made by the hotel, golf course, car hire company or indeed any supplier who is involved in your holiday arrangements. Any change made within 8 weeks (56 days) of departure might have to be treated as a cancellation and therefore the charges laid out in our ‘Cancellations By You’ section shown below would apply.
 
Flight Changes: In some cases changes to flight arrangements, including changes to passenger names will be deemed by the airline to be a full cancellation with no monies refunded.

 

CANCELLATIONS BY YOU:
If you wish to cancel your holiday in full or in part, you must confirm this to us, either by email to our email address
This e-mail address is being protected from spambots. You need JavaScript enabled to view it or in writing to sent to us by recorded delivery to our address am Golf Holidays, 1 Pembroke Court, 41 Wickham Road, Beckenham, Kent, BR3 6NA.

The following cancellation charges will apply:

Period before departure                Cancellation charge as a percentage of
that the cancellation is                the holiday cost, excluding any amendment fees:
is received by us:

57 days or more                          Loss of deposit
56 – 29 days                               50%
28 – 15 days                               75%
14 – 0 days                                100%

Depending on the reason for the cancellation, you may be able to reclaim these charges under the terms of your holiday insurance policy. Claims should be made directly to the insurance company concerned.

Flight Cancellations: Some air fares are booked on a non-refundable basis no matter when you cancel, therefore the cancellation charge will be 100%. When booking such an air fare we will be asking you for the full air fare at the time of booking.

Golf Cancellations: Any pre-booked golf arrangements cancelled 35 days or less prior to the day of play will be charged at 100%.
 
Where a cancellation reduces the number of full paying party members below the number required for a free place or discounted price, the booking will re-invoiced to reflect the correct price for the new party size. Please note this could mean each party member having an increased price.
 


CHANGES OR CANCELLATIONS MADE BY US:
We plan the holidays we offer many months in advance and occasionally we have to make changes to and correct errors in details both before and after bookings have been confirmed and very occasionally cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will never cancel your confirmed booking 8 weeks or less before departure, unless you have failed to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time, or where we are forced to do so as a result of “force majeure” as defined in these booking condition. 

Most changes are minor, however, occasionally we have to make a ‘major change’. A major change will be a change made before departure such as; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away; a change of accommodation area for the whole or a major part of the time you are away, a change of departure time (only if we have booked and paid for your flights) of twelve or more hours, a change of UK departure airport (except between where the airline deems them to be within the same catchment area such as Heathrow, Gatwick, Standsted and Luton or similar).

If we have to make a major change or cancel your holiday, we will inform you as soon as possible if there is time before your departure and you will have the choice of:-
1/ Accepting the change of arrangements.
2/ Accepting an offer of alternative travel arrangements from us, if available.
3/ Cancelling your booked holidays and receiving a full refund of all monies paid. 

If we have to make a major change or cancel your holiday, we will as a minimum where compensation is due pay you the compensation payments set out in the table below depending on the circumstances and when the major change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.

In the event of a major change we will pay you compensation as outlined below, except in circumstances amounting to “force majeure” as defined below. 

Period before departure
56 - 29 days  =  £10
28 - 15 days  =  £20
14 -0 days     =  £40

 

FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss, as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

 

OUR LIABILITY TO YOU:
(a)We accept responsibility for the arrangements provided for in this contract and for those arrangements to reach a reasonable standard, regardless of whether the services are supplied by us or by our agents or suppliers. If any part of your holiday is not provided as advertised and or confirmed on your booking confirmation then we will provide reasonable compensation, if this has affected the enjoyment of your holiday, up to a maximum of the holiday cost. 
(b) We accept responsibility for the acts and or missions of our employees, agents and suppliers, except where they lead to death injury or illness. Our liability in all cases shall be limited to the cost of your travel arrangements as booked with am Golf Holidays. 
(c) We also accept liability for death, bodily injury or illness to you and/or other persons named on the booking due to the negligent acts or omissions of our employees, agents and suppliers, whilst acting within the scope of, or in the course of their employment on the provision of your travel arrangements. We will accordingly pay you as such damages might have been awarded in such circumstances under English law. We shall however not be liable for loss or damage caused for any reason other than our own negligence or the negligence of our agents or suppliers. In such cases however we will where possible offer you prompt and reasonable assistance.
(c) In respect of air travel, liability is limited to that provided for by the appropriate international conventions.

 

PERSON INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGENTS:
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements, or an excursion arranged through us, we shall at our discretion offer advice, guidance and assistance.  Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5000 per booking.
 
CONDITIONS OF TRAVEL:
If you book and pay am Golf Holidays for a flight, the airlines conditions of carriage will apply to this contract, which may limit the airlines responsibility to you. Copies of the airlines conditions are available on request.  

 

THE PRICE OF YOUR HOLIDAY AND BROCHURE/PROMOTIONAL MATERIAL AND WEBSITE ACCURACY:
The information and prices shown in our website and any brochures or promotional material we publish may have changed at the time when you book. Whilst every effort has been made on our part to ensure accuracy of prices, regrettably errors do occur. You must therefore check that all the details of your booking, including the price, with us at the time of making your booking.
  
PRICE GUARANTEE:
The prices quoted to you and shown on your Confirmation Invoice will reflect the prevailing exchange rate at the time of booking. Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air fare or suppliers taxes, we will absorb up to 5% of the change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.

PROBLEMS & COMPLAINTS:
If you have a problem or complaint whilst you are on holiday, please make our local representative aware immediately so that we can endeavour to assist you and resolve the problem. Where we are not providing a local representative service, then please contact us in the UK on 44 (0) 208 663 9464 or email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
If you have a complaint that you would like to bring to our attention on your return, then please write to us by recoded post at 1 Pembroke Court, 41 Wickham Road, Beckenham, Kent, BR3 6NA, or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it We will not accept liability in respect to complaints that are not received within 28 days of your return date.

 

BEHAVIOUR:
We reserve the right to decline to accept or retain any person as a client if their conduct is disruptive and affecting the enjoyment of other holidaymakers. We shall be under no liability for any extra costs incurred by such a person as a result of doing so.

Any person who is denied boarding on the travel sector shall be deemed to have given notice of cancellation of their booking and at that moment and cancellation charges will apply. 

 

FINANCIAL PROTECTION:
am Golf Holidays is a trading name of Greystone Travel Limited. All monies paid to am Golf Holidays or Greystone Travel Limited, are fully protected in compliance with The Package Holidays and Package Tours Regulations 1992. am Golf Holidays is a member of the Travel Trust Association (TTA) number U7257. Every Travel Trust Association member deposits your money into a Trust Account. A Trust Account is a bank account designated to hold the customer’s' money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the Trustee are required to authorise payments from the Trust Account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

 

am Golf Holidays is a trading name of Greystone Travel Limited registered in England number 07026595.
Registered Office: 1 Pembroke Court, 41 Wickham Road, Beckenham, Kent BR3 6NA

 

 

 
 

For your peace of mind and financial protection we are a member of the Travel Trust Association (tta) no. U7257. We are also a member of the International Association of Golf Tour Operators (IAGTO).

Travel Trust Association      IAGTO Logo twitter logo facebook logo

© Copyright am golf Holidays 2017. All rights reserved.
am golf Holidays is a trading division of Greystone Travel Limited, registration no. 07026595
Developed by Paramount Web Technology